* How do I find what I'm looking for?

The quickest way to find a specific item is by using the Search by Keyword field located on the left of every page. Type in the name of the product you are looking for and click on the "Search" button or press "Enter" on your keyboard. You can also search an item by clicking on "Product Search" in the top right corner of every page. This page allows you to search by product name or search a price range. Another search is by product category (eg. search only blu-ray movies or only PS3 games) located on the left of every page.

* How do I place an order?

To purchase an item, simply click on its picture or title or "More Info" You can then select the quantity required, then click the "Add to Cart" button. You will then be taken to the Cart page. You may choose to click on the "Continue Shopping" button if more items are being purchased or click on the "Check Out" button if you are finished selecting products. Next, enter your name, shipping address, email and phone details. Select the desired shipping method and click on the "Next" button. Shipping costs will be added to your order automatically, if applicable. For international residents, the 10% GST will be deducted. Enter the Bill To details if different to the shipping details or tick the Same as Ship To box. Select your payment method and enter your details.

* What payment methods do you accept?

We accept Mastercard and Visa credit cards through PayPal. You can also use funds from your bank account through PayPal.

* Are your prices in Australian dollars and include GST?

Yes, all product and shipping prices are in Australian dollars. All products also include 10% GST. GST is for Australian residents only. For orders shipped outside Australia, the 10% GST will be automatically deducted at check-out.

*What are your shipping charges?

Shipping costs are added to your order automatically at check-out. All items are sent registered post. For most of our games, blu-ray movies and PS3 accessories, postage within Australia is $5.00 per item and $2.50 per additional item. For Express Post within Australia, postage is $8.00 per item and $2.50 per additional item. (For larger items such as Singstar Bundle and Guitar Hero 3 Bundle, these incur an additional charge of $2.00 per item). However, if your total order exceeds $250.00, postage is FREE within Australia. We ship to most countries around the world. International postage costs for most of our games, blu-ray movies and PS3 accessories is $9.50 per item and $5.00 per additional item and $129.00 per console.

* How long will it take for my order to arrive?

Delivery is subject to availability. For items in stock, we will ship the next business day. Items not in stock are normally shipped within ten business days. Please take delivery time into consideration. As soon as your item is dispatched, you will be notified by email. International orders may take longer.

* What is PAL and NTSC?

PAL and NTSC are colour encoding systems used in broadcast television systems. All countries use either PAL, NTSC or SECAM. PAL is short for Phase Alternating Line. NTSC is short for National Television System Committee.

Some countries using PAL: Australia, United Kingdom, Belgium, India, Italy, Switzerland, Turkey, New Zealand, Thailand.                                                                                                                                    

Some countries using NTSC: United States, Canada, Japan, Mexico, the Philippines, South Korea, Taiwan.  

* Is Playstation 3 region free?

Sony Computer Entertainment president Phil Harrison confirmed that the PlayStation 3 would be region free for gaming. It is believed that the reason for this is to help combat piracy - importing is the one justification for mod chips and swap-discs, but with region locking no longer a problem, it will be easier to crack down on the pirates. On top of this, games will be able to be released simultaneously worldwide. Of course, this could cause issues on 50hz games played on 60hz televisions, and vice-versa. But, with most recent TVs this should not be an issue.

Playstation 3 is not region free for movies. All our Blu-Ray titles are Region B or 4.

Region codes and countries:

* Why can't I play Playstation 2 titles on Playstation 3 40GB?

In order to make the Playstation 3 more affordable and therefore more accessible to a wider audience, some of the Playstation 3 system's functionality has been amended. This includes the removal of Playstation 2 architecture within Playstation 3. This is due to a reduced emphasis placed on this feature by later purchasers of Playstation 3 as well as the availability of a more extensive line up of Playstation 3 specific games.

* What is the difference between the 40GB model and the 60GB model?

Both include Blu-Ray disc the latest in high definition* video, Bluetooth, 1080p video, HDMI**, and the advanced microprocessor, the Cell Broadband Engine. The difference between them, however, is that the 40GB system no longer includes Memory Stick/SD/CompactFlash slots, and it only has 2 USB ports instead of four. Also, the new model has a 40GB hard drive (HDD) whereas the old 60GB model came with a 60GB HDD. Finally, PS2 game compatibility and Super Audio CD compatibility have also been removed from the new 40GB model.

* Video output in HD requires cables and an HD-compatible display, both sold separately. Copy-protected Blu-ray video discs can only output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard. HDMI cable not included. Additional equipment may be required to use the HDMI connector. ** HDMI cable not included. Additional equipment may be required to use the HDMI connector. *** Requires broadband internet service and a wireless access point or LAN. Certain limitations apply to Wi-Fi connectivity. See the product documentation for details. User is responsible for Internet service fees.

* What is Blu-Ray?

Blu-Ray (BD) is a next generation media format that delivers the ultimate high-definition* entertainment experience. Just like the DVD format offered a technological leap over CD's, Blu-Ray Disc is the next leap forward in the natural advancement of data storage and digital entertainment.

• Blu-Ray Disc is supported by the Blu-Ray Association and it has a broader industry support than any disc format ever launched.
• The format offers more than five times the storage capacity of traditional DVD's and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc.
• Pristine picture quality with the capability for full high definition resolution 1080p
• Blu-Ray Disc recordable formats offer unsurpassed storage capacity to store your digital world (photographs, home videos, music libraries and data).
• Blu-Ray Disc gives consumers a smooth way to transition to high definition by protecting their DVD investments; Blu-Ray Disc players are compatible with DVD so existing DVD collections can be enjoyed on Blu-Ray hardware.
• More information about Blu-Ray can be found at the Blu-Ray Associations website blu-raydisc.com

* Will Blu-Ray discs play in my current DVD player?

No, currently you will need a specific blu-ray player. The Playstation 3 can play blu-ray discs.

* What is the Cell Broadband Engine and how does it benefit the consumer?

The Cell Broadband Engine is the digital soul behind the Playstation 3 computer entertainment system. Years in the making, engineers from Sony, IBM and Toshiba have developed an advanced microprocessor unlike any other. The Cell Broadband Engine has up to eight Synergistic Processor Units (SPUs) or "cores" to help balance the processor workload thus making it more powerful and more efficient than traditional "single-core" processors. Breakthroughs in fidelity, believability and hyper-reality enabled by the raw power of the Cell Broadband Engine processor provide limitless experiences.

* What is HDMI?

High-Definition Multimedia Interface* (HDMI) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a set-top box, DVD player, an A/V receiver and a compatible digital audio and/or video monitor such as a digital television.

* What is the multi-axis motion sensing system?

The multi-axis motion sensing system found in the new Playstation 3 controller employs technology that provides for seamless interactive operation, thus eliminating additional settings to TV's. With this system, users are able to maneuver the controller as a natural extension of their bodies, all in real-time and with high-precision.

* How can you upgrade the 40GB hard drive?

Playstation 3 hard disk drive is removable and upgradable. You can upgrade the drive by removing the hard drive and replacing it with a larger capacity drive.

* How do the PSP (Playstation Portable) and the Playstation 3 systems work together?

For some games, PSP acting as a remote control to Playstation 3 is a possibility. Additionally, you can transfer content from the PSP to Playstation 3 via Memory Stick or USB*. Ultimately, the developer community has creative license on how they would like the PSP and Playstation 3 to interact. For example, in "Formula One 06" (SCEE), PSP was used as a rear view mirror.